What do you charge for shipping?
Orders over $299 – Shipped Free in the Lower 48 States (Certain Oversized Items Excluded)
Orders Under $299 – Flate Rate Fee of $10
Oversized Orders – (BBQ Islands, Fire Pits, Fire Tables, Fire Places & Pool Tables, Black Olive, Kamado Joe, Steele & Primo Smokers) Pizza Ovens Vent Hoods) Contact our Sales Department at 210-625-6553 (M – F 9 AM – 5 PM CT) or via e-mail for Shipping Prices – We will get you the best Shipping Price possible
Will I get a Tracking Number?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||5-7 Business days|
Our Islands are Built when Ordered and will take 5 to 6 weeks to be delivered. In some cases, if the Island is already in stock, we will notify you by email.
Can you ship outside the United States?
Not at this time. We only Ship to Cities in the United States
What if I can’t be there for delivery?
Most orders require a Signature from someone 18 Years or Older. Please make sure that someone is home to accept your delivery. The Shipping Company will usually attempt to delivery up to 3 times. If an Item is returned to us because the Shipping Company could not delivered, it will be processed as a return and money will be returned to customer minus shipping fees both ways.
My tracking says “no information available at the moment
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
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Our staff has been in the outdoor living business for over 10 years! Providing every customer with excellent service.